Support

contact@getardent.app — it is the only address, and it is read. Include your iPhone model and the app version (Profile tab, at the bottom): it saves a round trip.

Profile tab, then “Export my data”. The app writes a readable file with everything attached to your account — server and phone — and lets you send it wherever you want. Nothing to ask for, no address to hand over.

Profile tab, then “Delete my account”. Deletion is immediate and permanent, and it erases your data from our servers and from your phone. Nothing to ask us for.

Only the payment journal remains, detached from your account and without your identifier: that is what makes it possible to handle a refund that arrives later. The detail is in the privacy policy.

Subscriptions are managed by Apple, and we have no access to them. iPhone Settings → your name → Subscriptions → ARDENT → Cancel. Access stays open until the end of the period already paid for.

If you had not linked your account to your Apple ID, progress was tied to that install and cannot be recovered — that is the trade-off of an anonymous account, which asks for neither email nor password to start.

If you had linked it, sign in with Apple again from the Profile tab: your progress comes back on its own.

Write to us quoting the exact text. The catalogue is reviewed regularly, and a badly worded challenge is fixed for everyone without an app update.